COORDINATOR CUSTOMER SERVICE
The opportunity:
- Full-time permanent position
- Level 7 | $95,872 – $101,936 per annum*
- Located at the Shire of Dardanup Administration Building, Eaton
Lead Customer Service Excellence in a Growing Community
The Shire of Dardanup is seeking an experienced and motivated Coordinator Customer Service to lead our customer service team and help deliver high-quality services to our community.
This is an exciting opportunity for a customer-focused leader to coordinate front counter operations across our Eaton and Dardanup offices, drive service excellence, and contribute to continuous improvement initiatives that support the Shire's strategic objectives. The role also provides governance administration support, making it ideal for someone who enjoys a diverse and rewarding position.
About the role:
Reporting to the Manager Governance, you will:
- Lead and coordinate the Shire's Customer Service Officers and front counter operations.
- Foster a collaborative, high-performing and customer-focused team culture.
- Manage complex and escalated customer enquiries.
- Monitor customer service performance and implement service improvements.
- Coordinate governance administration processes and customer requests.
- Support compliance with legislative and organisational requirements.
- Contribute to operational budget management and continuous improvement initiatives.
- Build strong relationships with internal and external stakeholders.
About you:
To be successful in this role, you will demonstrate:
- Experience leading customer service or administration teams.
- Exceptional customer service and stakeholder engagement skills.
- Strong written and verbal communication abilities.
- Well-developed organisational and time management skills.
- Sound judgement, initiative and problem-solving capability.
- Experience in administrative functions requiring a high degree of accuracy and attention to detail.
- Advanced computer and business systems skills.
Experience in local government and knowledge of the Local Government Act 1995 will be highly regarded.
What’s on offer:
- Located in Eaton, a south west lifestyle beckons.
- Monthly RDO.
- Superannuation co-contributions.
- Discounted gym membership – enjoy our 24-hour gym.
- Free office parking and ideally situated adjacent to the vibrant Eaton Fair precinct.
- Corporate wellness program and corporate health insurance discounts.
- Employee Assistance Program.
- Professional development and study assistance program.
About the Shire:
Join the Shire of Dardanup – where stunning rural scenery meets a growing urban centre in Eaton. Just minutes from Bunbury and surrounded by the Collie River and Leschenault Estuary, our region offers an unbeatable lifestyle and strong career opportunities. With the new city of Wanju set to become a major growth hub, there’s never been a better time to be part of our team.
Want more info?
Call our HR Team on (08) 9724 0362 or visit our website: www.dardanup.wa.gov.au/employment
To apply:
Applications will only be considered if ALL of the following are included as ONE PDF document:
- Cover letter outlining why you would be a good fit for the role
- Current resume
📩 Submit your application online via our website
🕘 Applications close: 9am on Monday, 14 September 2026
The Shire of Dardanup reserves the right to commence the selection process prior to the close of applications. We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available.
*Age rates apply for applicants under 21 years of age* |