Facility Operations Team Leader – Eaton Recreation Centre

The opportunity:

Work Type: Part-time – 30 hours per week with open and close shift flexibility.

Salary: Level 5 – $80,543 - $86,816 pro rata per annum dependent on skills and experience.

Location: Eaton Recreation Centre, Eaton.

Looking for a leadership role where your operational expertise helps keep a busy community recreation facility running smoothly and safely?

Join the Eaton Recreation Centre team and take the lead in the day-to-day delivery of front-of-house and facility operations.

As a community-focused local government facility, we exist to help people live healthier, more active lives — our mission is "Everyone Active, Moving More, Living More." This role is central to that mission, ensuring our spaces are welcoming, accessible, safe, clean and operationally effective for every person who walks through our doors.

Leading our reception, café, centre supervision and cleaning teams, you'll coordinate the people, systems and maintenance that make a great customer experience possible — living our service commitment of "Exceptional Service, Every Customer, Every Interaction."

What you'll do:

• Lead the day-to-day delivery of front-of-house and facility operations, ensuring services are safe, efficient and consistent across reception, café, centre supervision, cleaning and facility operations.
• Coordinate building and equipment maintenance, acting as the primary point of contact for repairs, contractors and service providers, and ensuring works are completed promptly and cost-effectively.
• Lead, support and roster a diverse customer-facing team, including reception staff, centre supervisors, café attendants and cleaners.
• Coordinate administration, purchasing, invoicing, reporting and operational records that keep the Centre running smoothly.
• Oversee café operations, stock control and customer service standards.
• Champion a strong workplace health and safety culture, coordinating inspections, hazard reporting, monthly WHS walkarounds and emergency response readiness.
• Identify and drive continuous improvement in service delivery, operational efficiency and the customer journey.
• Contribute to a welcoming, inclusive and community-focused environment that supports our mission of "Everyone Active, Moving More, Living More."

About you:

• Demonstrated experience in facility operations, venue management, customer service management or recreation centre operations.
• Proven experience leading and coordinating diverse operational teams in a customer-focused environment.
• Experience in rostering, workforce coordination, performance management and staff development.
• Experience coordinating building maintenance, contractor management and operational facility services.
• Strong administration skills, including reporting, records management, purchasing and invoice processing.
• A demonstrated ability to identify, implement and monitor process improvements and service delivery initiatives.
• Excellent customer service skills with a commitment to delivering "Exceptional Service, Every Customer, Every Interaction."
• Strong organisational and time management skills, with the ability to manage multiple priorities and operational demands.
• Well-developed verbal and written communication and relationship-building skills.
• Demonstrated problem-solving ability, initiative and sound decision-making skills.
• Sound knowledge of Work Health and Safety legislation and risk management principles.

What's on offer:

• Work at one of the South West's leading recreation facilities.
• Flexible work arrangements (by negotiation).
• Superannuation co-contributions.
• Gym membership at the Eaton Recreation Centre.
• Free parking and proximity to Eaton Fair precinct.
• Corporate wellness and health insurance benefits.
• Employee Assistance Program.
• Professional development and study assistance.
• Opportunity to grow your career while making a tangible impact in the community.

About ERC:

At ERC we are building a culture of continuous improvement and service excellence. Our mission is simple: everyone active, moving more, living more – for a healthy community. ERC is a Shire of Dardanup facility featuring a 24/7 gym, dedicated group fitness studio, children’s programs including creche and Vacation Care, Cafe, plus a multi-purpose stadium hosting social sports, clubs, and elite level competitions such as the Southwest Slammers and Souwest Jets. You’ll join a collaborative leadership team committed to innovation, financial sustainability and member-centred programming.

Want more info?

Call Kylie – Coordinator Customer Experience on (08) 9724 0409.

To apply:

Email your application containing the two documents below to hr@dardanup.wa.gov.au

• Cover letter - maximum 2 pages addressing the selection criteria in the position description
• Current resume.

Applications close: 9am on 19 September 2026 or once a suitable pool of candidates is received. This means the vacancy may close without notice.

The Shire of Dardanup reserves the right to commence the selection process prior to the close of applications. We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available.